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Detroit has 4.3 million residents in the metropolitan area, which makes it one of the largest urban regions in the country. That's good news for you if you're looking for an internet service provider (ISP) since quite a few providers service the area. You can find a broad range of plans available for fiber-optic, cable, DSL, and satellite connections, similar to other large cities in the U.S. Finding your best Detroit ISP involves looking at multiple factors. We'll review the top Detroit ISPs here and suggest the options that might work best for a variety of users.
Here are the best internet providers in Detroit Summed up:
AT&T | Comcast (Xfinity) | HughesNet | |
Defining trait | Best customer service | Widest range of plans | Best satellite |
Connection type | DSL and fiber (partial fiber coverage) | Cable | Satellite |
Download speeds (Mbps) | Up to 100Mbps (DSL); up to 940Mbps (fiber) | Up to 1000Mbps | Up to 25Mbps |
Prices starting at | $40 | $39.99 | $59.99 |
Contract length | 12 months | 12 months | 24 months |
Data cap | Unlimited (DSL); 1 TB (fiber) | 1 TB | Depends on plan |
AT&T has extensive coverage via DSL and, in some areas, fiber-optics. If you've got a phone connection, you will be able to access the company's DSL network. AT&T's fiber-optic network also includes parts of Detroit -- you'll have to find out if your address is covered by talking to a customer service rep or inputting your complete address online.
AT&T scores well above average in rankings by the American Customer Satisfaction Index (ACSI), with 69 points -- that's a good sign in an industry not known for stellar customer service. It also scores well with J.D. Powers, ranking a very close second in the organization's 2019 U.S. Residential Internet Service Provider Satisfaction Study listing.
AT&T offers some great introductory prices you can lock into for one year. Even though it is common for most ISPs to raise prices after introductory periods, the AT&T rates go up pretty significantly. Also, the company does not include some supplementary fees, from equipment rental to taxes, which may leave you feeling nickel-and-dimed to death.
Features:
With six basic internet plans, including a fast 1000Mbps option, as well as the opportunity to bundle your choice of Xfinity TV, Xfinity Voice, and two home security options, you'll be able to customize a plan that best suits your needs. Xfinity's prices are reasonable, too, though, as with most ISPs, your rates increase after your one-year commitment is up.
Xfinity's customer service is about average. It scores 61 on the ACSI scale, one point below the industry average of 62, and consumerreports.org names Xfinity as a "big name in need of big improvement" in its Customer Service Buying Guide. That said, if you need a fast connection for gaming, HD streaming, or video conferencing, Xfinity is an excellent choice. In fact, Speedtest.net rates Xfinity as the fastest internet provider in the U.S. for 2018.
Features:
A satellite internet connection will never out-perform more high-tech options like fiber-optics, but if you're located in a neighborhood that doesn't have broadband access, it can be a lifesaver. HughesNet Gen5 satellite network is available throughout the U.S., and the company offers four no-frills internet plans with a contract period of two years -- twice as long as our other top choices. It doesn't nickel-and-dime you to death with additional fees, and sometimes you will see a tempting introductory rate if you're a new customer.
All plans come with built-in WiFi service and a bonus of 50GB of additional data per month. The catch? You need to use additional time during non-peak hours of 2 - 8 a.m. On the plus side, according to the FCC, HughesNet is modest in its speed claims: a 2018 FCC report on broadband performance in the U.S. showed HughesNet providing almost twice as much download bandwidth as it advertised.
Features:
We spent a great deal of time scouring ISP websites to find data for this report. We also looked at rankings for ISPs with federal and non-profit organizations and checked out consumer reviews at the BBB and other watchdog groups.
You'll want to do your homework -- start by reading our coverage of the best internet service providers in Detroit. Think about how heavily you use the internet, and this will give you a good idea of the right plan for you.
If you're not sure, check out our best providers to see of what constitutes light, medium, and heavy internet use.
Most people download files -- from movies to large photos -- more than they upload, so the download speed is a good indicator of the overall speed of your connection. Plus, for most home internet set-ups, the download speed is considerably more than the upload speed, so ISPs like this as an indicator of the quality of their network.
Of the Detroit ISPs we looked at, Comcast Xfinity had the cheapest rate at $20 for 20Mbps for the first year. Your rate will depend on how you use the internet.
If you're a heavy multiplayer gamer or spend your evenings watching HD Netflix videos, you'll pay more -- probably in the three digits -- for the speed you need.
Yes, most ISPs offer a self-install kit if you're getting a DSL or cable installation and already have the wiring available in your home. If you're going with a fiber-optic connection or don't have phone or cable wires coming to your home, you'll need to have a professional installation, which may cost as much as $125.